SurveySOURCE Frequently Asked Questions

1. How many questions can I have in a survey?
As many as you want! We recommend limiting the questions for the quick Flash® surveys to five questions. Each question can have up to five potential answers. For full fledged surveys with SurveySOURCE 2.0, there are no limits.

2. Do people actually answer surveys? How can I increase participation rates?
Surveys have always been a useful source of marketing research. SurveySOURCE Flash Surveys get noticed and use a variety of animations to keep interest high. To increase your participation rate. try combining SurveySOURCE with LotterySOURCE to offer prizes for completing surveys.

3. How detailed can my results be?
SurveySOURCE Flash Surveys tally votes using unscientific means. SurveySOURCE 2.0 is a full fledged survey deployment and analysis tool. Answers to your survey questions will be graphed and the results downloadable. You can compare many results online and download individual results.

4. What if I want to change the questions in my survey from time to time?
You will have unlimited access to your survey questions and data during yoursubscription.

5. How much does your service cost?
SurveySOURCE Flash Surveys cost $75 / month per survey.
SurveySOURCE 2.0 surveys cost $500 / month per survey.

6. Do you offer any packages where I can use all of UpOnline's relative services?
UpOnline MailSOURCE full-source gives you access to all the tools in UpOnline’s arsenal.

7. Do you track with cookies?
No, SurveySOURCE has been developed to work within the strictest of privacy policies.

8. Can I see who answered particular question with what answer?
Yes! SurveySOURCE 2.0 gives you full downloadable drill-down data.

9. What do I do if I have a problem with my service (i.e. password or other technical issue)?
UpOnline personnel are always available to help with any problems you may have. A contact person is assigned to your company when you join UpOnline and support services are available via Fax, Phone, and Email.

10. How do I get started?
Contact your UpOnline representative and we will start you on your way!


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